Even the Rich Are Sick of Neiman Marcus

Neiman Marcus Is Experiencing a Retail Apocalypse of Its Own Making

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The woes of American retailers aren’t confined to those that cater to the struggling middle class, whose incomes haven’t budged in ages. Retailers that cater to the carriage trade are having a tough go, as well. Polo Ralph Lauren recently announced it would shutter a massive store on Fifth Avenue. And now, as Suzanne Kapner and Ryan Dezember reported in the Wall Street Journal print edition on Monday, Neiman Marcus seems to have run into some trouble.* The Dallas-based chain, long known for its Texas-over-the-top holiday catalogue, obsequious customer service, and tastefully glitzy stores, would seem an unlikely victim of the current economic environment. But it offers a surprising sort of case study in late capitalism.

How do you lose money operating a fabled emporium of extreme consumption in an era of extreme inequality and highly conspicuous consumption? Neiman Marcus is showing us how.

In 2013, Neiman Marcus was sold by one group of obscenely rich peoplethe private equity firms Warburg Pincus and TPGto another, a consortium of the private equity firm Ares Management and the Canada Pension Plan Investment Board. Even though the company was already laden with debt, this seemed like a good idea. With wealth concentrating ever more, and growing faster than the rate of growth, America’s grasping upper class would have more money to spend. By swaddling them in loving customer service and appealing to snobbery, Neiman Marcus would be able to sell the rich all sorts of goods at very high margins. It could jack up prices year after year and the customers wouldn’t mind. And in theory, online retailers posed less of a threat to the department store’s business. After all, part of the point of buying the stuff that Neiman Marcus sells is to be seen buying it in public. And many luxury-goods manufacturers tightly control the channels through which their products are sold.

So here’s the theory: As rich people got returns on their investments, they would spend money at Neiman Marcus’ holdings42 Neiman Marcus stores, two Bergdorf-Goodmans, and a bunch of outlets. That would enable the really rich owners to pay off the really rich bondholders, and then cash out by selling the company to the public. Everybody wins!

But that’s not what’s happening. High-end consumers may be dumb, but they’re not stupid. And it turns out that not even Neiman Marcus is immune to the disruption of online retailing and demographic change. Millennials, who are gradually displacing Baby Boomers as the primary consuming force in this country, are not naturally drawn to stores like Neiman Marcus and the high-end baubles they sell. As the Journal noted, “sales of personal luxury goods, such as designer apparel and handbags, fell 1% last year, the first decline since 2009, according to Bain Co.”

High-end consumers may be dumb, but they’re not stupid.

At the same time, designers and manufacturers are becoming more willing to have their goods sold online. And so upstart luxury online retailers like Farfetch.com and Matchesfashion.com are having a twofold impact on the business: They are taking a small bite out of sales that used to belong to Neiman Marcus; and by creating greater price transparency, they are placing pressure on margins. “Over a recent 24 hours, Farfetch’s prices averaged 2% lower and Matchesfashion’s 15% lower than Neimanmarcus.com’s prices on 32 identical items, according to price-tracking firm Market Track LLC,” Kapner and Dezember reported.

And so even as the markets have boomed and the wealthy have continued to amass more capital, Neiman Marcus’s sales have struggled. In the recently concluded quarter, which included the important Christmas season, same-store sales were off 6.8 percent from the year before. That was the sixth-straight quarter in which same-store sales have fallen. Total sales in the final quarter of calendar 2016 were $1.395 billiononly 2.4 percent higher than they were in 2013.

Because Neiman Marcus spends heavily on staff and on capital expenditures to keep the stores looking fresh, the stagnant sales have taken a toll on margins. In several recent quarters, the massive interest bill on the company’s $4.4 billion in debtabout $74 million per quarterhas outstripped operating earnings. An initial public offering would have provided an infusion of capital to help pay down the debt, but the poor operating results have put that off the table. And so, as the Journal noted, some of Neiman Marcus’s bonds are trading at distressed, bargain-basement levels.

All of which puts the company in a strange place. The temple to profligacy may have to turn to austeritycost-cutting, restructuring, slashing overheadin order to survive. And the ultimate upscale retailer may have to go down-market in order to survive. Its salvation might come in the form of a sale to a competitor like Hudson’s Bay, which operates Canada’s Hudson’s Bay chain, as well as Lord Taylor and Saks. Which would be a little like Tiffany selling itself to Zales.

I remember once looking at a dress at Neiman's and realizing that it was $9000. Just hanging there. On a rack. Seemed pretty irresponsible. More.

Correction, April 18, 2017: Due to an editing error, Neiman Marcus was originally misspelled in the headline of this post.

Update, April 18, 2017: This post has been updated to clarify when the Wall Street Journal story was published.

Daniel Gross is a longtime Slate contributor. His most recent book is Better, Stronger, Faster. Follow him on Twitter.

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4 Comments on www.Neimanmarcus.com/nmcard #8211; Manage Your Neiman Marcus Credit Card Online

My mother, Bertha B. Monfort passed away 1 yr ago. She had both a Neiman Marcus and Nordstroms credit card. I would like to confirm they are no longer active but don#8217;t want to provide the account numbers until I know this is the correct site for that. Could you provide me with a phone number or email of the correct dept to contact?

Please cancel this account and transfer circle one points 1,282 to

Mr or mrs tom Chambers acct # 047900381964


I have called and talked to your representatives 2 or 3 times. because of the Christmas 2013 hacking occurrences, I was told my account had been suspended. To renew my password. I tried many times to change my password and you refused to accept any of my choices. I am a long term customer of yours and a n Incircle member. I have a balance that i would like refunded. because I will no longer have an account. You owe me a refund since you have suspended my account and will not let me renew actively. Please look up my acct and e-mail about the refund I am due. I am sorry to no longer be a credit card customer of yours. I wish you could have worked with me to return this to a working relationship.

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