security services bank

When creating a cloud infrastructure for customers and delivering resources from Virtual Data Center and its own physical data centers, CROC uses and offers services which ensure protection from both typical (information leak, network attack) and cloud-specific (dependence on provider, failure to comply with regulations) threats. CROC provides security consulting services and employs solutions that guarantee uninterrupted operation of virtual infrastructure and help manage cloud service lifecycle.

Customers can also benefit from Security as a Service (SecaaS), which allows for information systems and customer data to be protected in CROC's special-purpose secured cloud.

Virtual Data Center cloud protection tools

Protection tools integrated into the Virtual Data Center ensure basic security and effectively delimit customers' resources.

Protection tools integrated into the Virtual Data Center include:

  • Firewall
  • Security of communication channels (VPN)
  • Segmentation of customers' networks, resource access delimitation and control
  • Information security event monitoring

In order to protect mission critical information (including personal data) hosted in its Virtual Data Center and physical data centers, CROC offers extra cloud-based security services to banks, financial institutions, and other companies seeking maximum data security and regulatory compliance and, therefore, leverages special tools which are certified by the Federal Service for Technical and Export Control (FSTEC) and the Federal Security Service (FSB) of Russia.

CROC's secured cloud is ideal for hosting information systems that process Russian citizens' personal data and thus require a set of certified security tools and systems to be in place. CROC's cloud security services ensure personal data protection as required by the effective legislation of the Russian Federation (Federal Law 'On personal data' No. 152-FZ of July 27, 2006; personal data protection orders and requirements set by FSTEC and FSB) with respect to personal data information systems of the third and fourth security levels.

CROC uses these tools in its comprehensive services in order to build personal data protection systems in line with a customer's model of potential threats. CROC enables customers to create unique or typical secured cloud solutions and saves them the trouble of configuring and maintaining individual components, solving compatibility issues, etc.


ISIO - International Security Industry Organization

Bank Security, Financial Institution Security

- Case Studies, ISIO Approved Suppliers, Security Tips for Emergency and Crisis Management.

Security services bank Security services bank Security services bank Security services bank Security services bank

Baran Access Solutions for Bank Security Baran Advanced Technologies specializes in RD and manufacturing of Piezo ceramic Push Buttons, Keypads, Keyboards and Pointing devices. The products utilize a unique patented technology. Our expertise and manufacturing proficiency are in adapting our products to customer needs as dictated by the usage of the equipment and environmental constraints. Read More

Security services bankTracking and Monitoring Cash or Bullion Transport.

Security services bankReal Time RFiD Tracking

Security services bank Security services bankRFiD Routers

Security Manager RFiD Security Management System

The LogiTrack RFID middleware and web-based server enables our partners to instantly deployed solutions with zero integration efforts : Asset Tracking, Staff Monitoring, Visitor Tracking. Even control tempreture and humidity. View ( Clients - G4S/Samsung/Coca Cola/ Nestle)

Security Professionals cannot afford to loose their smart phones nor have phone hacked.

.Security services bank Security Technology for Smart Phones.

Smart Phone Security with Anti Theft, Anti Virus, Spyware,

Security services bank Security services bank Security services bankSecurity services bank

Randolph-Brooks Federal Credit Union’s new Administrative Service Center (ASC) in Live Oak, a suburb of San Antonio, Texas. The new building, the “Creswell Administrative Service Center” is named in honor of the current Chairman of the Board, Walter Creswell, who has served on the Board of Directors for more than 24 years.

Randolph-Brooks was founded in 1952 and the new ASC serves as the flagship for the credit union’s 22 branch offices. The ASC is home to over 300 employees and the credit union serves more than 223,000 members worldwide. With assets exceeding $2 billion, Randolph-Brooks is ranked among the top 25 of the 9,800 financial cooperatives nationwide.

Josh Moran, Director of Security for the credit union, was in charge of developing the security solution for the 117,000 square foot service center and 20-acre campus. “We needed a secure facility for our employees, members and visitors, but we didn’t want it to be like Fort Knox” said Josh. After countless discussions and visits to view other security systems, the decision was made to install an access control system and interface it with a Closed Circuit TV surveillance system.

Diebold, Inc., a global leader in providing physical and electronic security systems, facilitytransaction programs and automated teller machines, was awarded the security contract to install the access control, badging, and CCTV systems.

The PCSC “LiNC-PLUS9rdquo; software program was installed in conjunction with the “IQ9rdquo; series of intelligent controllers and “HID9rdquo; proximity cards and readers, to protect key access points throughout the building, driveway entrances, and parking areas. Video surveillance was provided by “Pelco and Ademco” color cameras, with images stored on “Lanex9rdquo; Digital Video Recorders and interfaced with the “LiNC-PLUS9rdquo; dynamic graphical user interface.

The ASC has been operational almost eight months now and according to Josh, “we are very satisfied with the security solution for the ASC. The system does everything it was advertised it would do and both PCSC and Diebold have been solid business partners in making it happen.” View

Security services bank March Networks announced that Associated Banc-Corp has standardized on a March Networks Financial Solution for enhanced security across approximately 270 retail branch locations, multiple data centers and its corporate headquarters. The bank chose the solution for its scalability, ease-of-use and enterprise-class video management following extensive evaluations conducted by both the bank’s security and IT groups. With more than 1 million customers and $21 billion in assets, Associated is one of the 50 largest financial services institutions in the United States. Read More

Security services bank Security services bank Security services bankSecurity services bank

U.S. Credit Union Selects March Networks for Corporate and Banking Branch Surveillance

March Networks® (TSX: MN), a global provider of intelligent IP video solutions, today announced that Rochester, NY-based ESL Federal Credit Union has standardized on the company’s Financial Solution to secure its corporate headquarters, retail banking branches and standalone ATMs. The solution includes March Networks VideoSphere® VMS software, 4000 C Series hybrid recorders and MegaPX 720p and PTZ IP cameras deployed by NAVCO, a March Networks Platinum Certified Solution Provider. Read More

Security services bank Security services bank

Mexico#8217;s Banorte Selects March Networks Financial Solution in $1.2 Million Deal

Security services bank March Networks Tops 400 Global Financial Customers Over 75 banks and credit unions switch to March Networks in past 18 months U.S.-based Community Bancshares, Inc. has selected a comprehensive March Networks Financial Solution to augment security and stem losses associated with fraudulent transactions, ATM skimming and other crimes. Read More

Security services bank Security services bank

CIAS is recognized industry leader manufacturing perimeter protection devices since 1974. CIAS was the first to produce a Digital Microwave Barrier with Fuzzy logic analysis with possibility to be remotely controlled and tuned. View

Security services bank #8220;Big Five#8221; Canadian Bank Counts on March Networks' Video Solution in Nationwide Roll-Out

March Networks® (TSX: MN), a global provider of intelligent IP video solutions, today announced that one of Canada's premier financial institutions will deploy its VideoSphere® Banking Solution as part of a comprehensive video surveillance roll-out at approximately 1,000 bank branches across Canada. The first phase of the project is expected to be completed by October. Read More

MicroLatch are leaders in the design, manufacture and distribution of cost-effective biometrics security and radio frequency (RF) technologies. The combination of biometrics and RF offers unparalleled simplicity and flexibility. In addition, combination with existing security infrastructure and access systems enables card or credential holder identification with our latest release BIOFOB (BIOmetrics keyFOB) and CCF (combination card and finger) solutions, a new dimension in uniquely identifying the person, rather than the credential or PIN! View

Security services bank

March Networks Extends Market Leadership Position in Colombian Banking Sector

Banco Caja Social y Colmena (BCSC) is deploying the March Networks solution to support 2,800 cameras installed across its 280 banking branches and 450 automated teller machines (ATMs) nationwide. Serving more than 4.1 million customers annually, the bank will use the hybrid recording systems and Financial Transaction Investigation software to speed fraud investigations and quickly access high-quality video evidence following incidents. Read More

Security services bankSecurity services bank

Sicurit Alarmitalia SPA is an ISIO Approved Supplier

SICURIT is a trusted supplier to many high sensitive areas, with products

deployed for the protection of civilian, industrial and military sites, with

installations in areas such as airports, government compounds, financial

institutions, electrical and nuclear facilities, military bases and correctional

facilities. View Security services bank Security services bank

Case study: Securities Commission Headquarters Kuala Lumpur, Malaysia by Johnson Controls

The new Malaysia Securities Commission Headquarters facility was designed around the

concept of achieving a distinctive modern form, interpreted from traditional design to

reflect Malaysia#8217;s history, cultural roots and future aspirations. The roof, together with

the layered facade, shelters the building from the tropical heat and glare. The facade

is designed to be climatically responsive to the external environment.

The entire building facade has a hollow double skin, which forms a buffer between indoor

and outdoor temperatures and climatic conditions. As a result, transparency to and

from the building is optimized, daylight is maximized and energy consumption is greatly

reduced. The building made history when it was built since it is Malaysia#8217;s first modern

facility with fully ductless air conditioning. Cold air is supplied through the raised floor.

The facility also offers the first truly flexible office work environment which allows easy

reconfiguration of air supply grills, power, communications, data, central vacuum, central

shredder and IT systems. Johnson Controls was given the task of designing an open,

integrated building management and control system for the facility.

Security services bank Security services bank Security services bank

U.S. Bank Standardizes on DVRs for Retail Locations

Armed with a demanding list of performance criteria and an exhaustive product testing process that would take nine months to complete, U.S. Bank#8217;s corporate security team set to work in 2003 to identify the best DVR system for its retail locations. Security services bank Security services bankIomniscient and Bank Security

Where there are many branches it may not be feasible to guard them all and it would make sense to have them remotely monitored. Installing video based intrusion alarms can allow the guard at the central monitoring station to see the intruder, confirm that it is not a false alarm and take some action.

Retail Banks also have use for the more traditional applications such as Counting and Queue Management. In fact customer service may be a far more important issue as it is usually part of the value proposition of the bank.

The ATMs (automatic teller machines) that many banks have outside their branches and in unmanned locations such as shopping malls are also the targets for criminals. The latest attempt at identity theft centres on the installation of very small devices above the slot where the customer is supposed to enter his card. These devices can copy the identity information from the magnetic strip. The bank needs to detect if such a device has been implanted by criminals on their ATM. A camera (with an IQ 180 level system) could identify a small device that had been placed on their ATM and the bank could then take action to remove it as well as to identify who installed the device. Download Pdf or Go to Iomniscient

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PCSC expands Access Control Perimeter Security with Fence Alert and Tamper Alert.

Complete facility control, detection and monitoring is now possible. Ensure access control beyond the building.

Fence Alert and Tamper Alert are state-of-the-art perimeter control systems designed for seamless integration with PCSC's hardware and software solutions. A highly sensitive, yet unobtrusive fiber optic sensing cable immediately detects and localizes any disturbance to the fence caused by climbing, cutting, or tampering. Read More

Security services bank Security services bank Security services bankEmpire Bank DVRs Beef Up Security

The installation of a March Networks#8482; Digital Video Recording (DVR) system by Empire Bank in Springfield, Missouri has made life a lot riskier for anyone hoping to cash a bum check. Security services bankSecurity services bank

Case study: Security Benefit Group, Topeka, Kansas by Johnson Controls

Security Benefi t Group (SBG), a national fi nancial services and retirement planning

company, has earned a reputation as an innovator in its fi eld while balancing associate

needs with business demands.

So it stood to reason that, in planning a new corporate

headquarters in Topeka, Kansas, the company would integrate innovation into its quest

to make associate comfort and satisfaction in the workplace its key objective.

#8220;We believe associate comfort interacts closely with productivity,#8221; says David Rutkowski,

director of facilities and grounds with SBG. #8220;If an associate is comfortable, if an associate

is happy, then that person#8217;s productivity will be high.#8221;

Johnson Controls partnered with

SBG and its architect and contractors in a carefully coordinated design and construction

process to deliver a building that embodies the company#8217;s vision.

Security services bankSecurity services bankSecurity services bank

Altronix Introduces HubSat#8482; Outdoor Passive UTP Transceiver Hub

With Integral Camera Power.

Altronix is displaying its new HubSat4WP Outdoor Passive UTP Transceiver Hub with integral camera power here at ASIS 2009.

The HubSat4WP transmits video, data and power over a single structured cable, and

accommodates up to four cameras.

HubWayLD or HubWayLDH Passive and Active UTP Transceiver Hubs. In addition, the

HubSat4WP provides power to these cameras locally to eliminate the possibility of

voltage drop associated with long cable runs. Read More

Security services bank Security services bank Security services bank

Performance, Reliability Sway Credit Union

The search for a DVR system that it could rely on finally came to an end when security systems integrator Kriebel Security introduced American Heritage to March Networks DVRs. Security services bank Security services bank Security services bankBank of New Zealand Fast-Tracks Deployment

The Bank of New Zealand (BNZ) has selected March Networks 4000 C Series NVRs for an enterprise-wide video surveillance deployment to 180 branches throughout the island nation. The March Networks systems allow BNZ investigators based in Auckland to quickly and easily resolve incidents of fraud and present video evidence to law enforcement agencies. Security services bank Security services bank Security services bank

Park Avenue Bank Standardizes on March Networks Technology

The vast improvement in the quality of evidence obtained from digital video recording (DVR) systems is helping security executives in the banking sector resolve more and more incidents of fraud and theft. Equally significant, says Larry Hale, assistant vice president of Park Avenue Bank, is the dramatic improvement in the speed of retrieving video evidence. Security services bank Security services bankReliability Sways Banks Decision

Florida Bank Upgrades to March Networks DVRs When Originally Acquired System Falls Short of Expectations Security services bank Security services bank Security services bank Security services bank

March Networks presents Bank Security Applications

Financial institutions of all sizes are embracing the value that intelligent video and video systems bring to their organizations. Benefits can include improved employee and customer safety, enhanced teller and ATM transaction records, faster detection, investigation and resolution of fraud cases, stronger liability management, and more efficient operation in marketing, customer service and other departments.

These improvements have a fundamental impact on the business health of the institution, and its ability to compete for customers and grow effectively.

March Networks provides IP-based video systems and software to address the specific needs of financial institutions, from ATM/self-service kiosks or vestibules to retail banking centers to corporate facilities, data centers and cash management depots. See March Networks EMEA

Security services bank Security services bankSecurity services bank Security services bank Security services bank Security services bank

Commerzbank #8211; Competent Services For Private And Business Customers

Banks must meet their customers' requirements for security in a special way on many levels. Whether it is with their savings, taking advantage of over-thecounter

services at a branch office, withdrawing money from the teller machines, making deposits via the cash recycling system, online banking etc. #8211; for a long-lasting, trusting cooperation with a bank, customers demand the highest possible level of security. In order to fulfill these demands, banks rely on sophisticated hardware and software solutions that can be easily and efficiently expanded with MOBOTIX high-resolution video surveillance technology at an optimal cost-benefit ratio.

With around 820 branches, a consolidated balance sheet total of more than 600 billion Euro and almost 36,000 employees, Commerzbank (www.commerzbank.de) is the second largest financial institution of its kind in Germany and one of the largest in Europe and in the world. The bank's large number of branches ensures a closely meshed network and customer proximity.

Security services bank Security services bank Security services bank

Synovus Moves to Advanced Technology

Security staff at Synovus, a financial services holding company with 31 banks and more than 400 branches in the U.S. Southeast, are all too familiar with the pros and cons of competing video surveillance products. With parallel systems in place following a decision in 2007 to begin upgrading to March Networks technology, the first step in any investigation is to determine which system to access. Security services bank Security services bank Security services bank Security services bank

PCSC Access Control Systems PCSC has been a leading manufacturer of high quality integrated access control systems, including software, intelligent controllers, readers, cards and other components, since 1983.

Core product lines include LiNC-NET(tm) for Windows® software, LiNC-ID(tm) video badging, and PCSC controllers, including Ultimate(tm) Series, IQ(tm) Series, SIM(tm) Series and Micro Series controllers. Reader-and-card product lines include proximity, MiFare smartcard, Wiegand, fingerprint and hand biometrics, bar code and magnetic stripe.

Case Study - Bank Security by Verint

Liberty Bank and Trust

Liberty Bank and Trust was founded in 1972 with a mission to provide innovative, customer-driven products and services to diverse markets, with a

particular focus on the African-American community.

Liberty Bank and Trust serves more than 40,000 customers from its locations in Louisiana and Mississippi. Major clients include American Express, the City of New Orleans, and the Internal Revenue Service (IRS).

To protect the institution#8217;s assets and the assets of its customers as Liberty#8217;s network of branches grows and becomes more geographically dispersed.

Verint® Networked Video Solution

Liberty chose a Verint Networked Video Solution #8212; a computer-based, digital video surveillance recording and retrieval system that automatically captures, digitizes, and compresses high-resolution video images of bank transactions and other

events. Video images can be accessed either on site or remotely via a secure Windows-based application. Retrieved images can then be enhanced, printed, faxed, and emailed. Liberty has found that the ability to quickly make video images

available to law enforcement is one of the system#8217;s greatest advantages.

Security services bank Security services bankSecurity services bank

Nextiva Video Security Solutions for Bank and Financial Institution Security

Video Security Solutions That You Can Bank On

Verint® offers a comprehensive video security suite designed specifically for financial institutions with the industry#8217;s most effective video interfaces to bank and security system data.

Create a safe environment for customers, tellers, and other staff

Reduce fraud and secure cash and other bank assets

Provide excellent, efficient service in order to retain customers and operate cost effectively

Address claims, reduce liability and risk, and comply with a growing body of banking regulations

Nextiva Financial helps retail banks, money centers, and other financial facilities address these complex challenges. Read More

Security services bank Security services bank Altronix Access Power Controller Receives UL Listing. ACM4 Provides A Scalable Cost-Effective

Access Control Solution.

Altronix, the leading manufacturer of low voltage power supplies and related accessories for the electronic security industry, announces that the ACM4 series of four output access power controllers have received UL listing. See Altronix Security services bank Security services bank Galaxy Control Systems

Integrated Access Control Security Management

Galaxy Control Systems is an independent American manufacturer of Integrated Access Control and Security Management Solutions. The firm develops all software and hardware products using its own team of system analysts, programmers, and engineers. See Galaxy Control Systems

Security services bank Security services bank Security services bankSecurity services bank

GKB CCTV Co., Ltd Video Surveillance For Bank Security

GKB, based in Taiwan, manufactures CCTV products for surveillance systems, including CCD cameras, Dome cameras, Day to Night cameras, Waterproof cameras, IR cameras, Smoke Detector cameras, Digital Video Recorder (DVR), quad processors, monitors, LCD, and new modern Network cameras and Web servers. View

Security services bankCSI Security Product Distributor/ Integrator in Greece.

* Surveillance communications with fiber optics

* Public Address systems of the largest Greek stadiums and underwater tunnels

* Congress systems of Public organizations and Greek Ministries

* Paging and Nurse Call Systems in the majority of Greek Hospitals

* CCTV installations in approximately 800 Greek bank branches

These all clarify our strong presence in the local market. See CSI

Security services bank Security Product Distributor/ Integrator for Bank Security in Greece.

Zarifopoulos S.A. was founded back in 1972, with main objectives the design, importation, supply, installation, maintenance and distribution of the following systems, from the leading manufacturers and system Companies, worldwide:#8226; Security #8226; Fire Detection #8226; Fire Extinguishing #8226; Fire Fighting Equipment #8226; C.C.T.V. and video image transmission #8226; Access Control #8226; Building Energy Management See Zarifopoulos SA

Security services bank

Prisma Bytes - Security Product Distributor Malaysia, Kuwait and UAE. Prisma Bytes is primarily engaged in the supply, Product sourcing, System design, Integration, installation, testing and commissioning of Integrated Security Systems and related products including Biometric and Smart card control and verification. Currently our products and services are marketed in Malaysia, Kuwait, United Arab Emirates See Prisma Bytes page

S EEVID, INC. is the leading manufacturer's representative in the USA - of hardware and system solution suppliers to the #8226; CCTV #8226; Access Control #8226; Fire #8226; LAN-WAN #8226; Fiber-Optic Communication Systems marketplace. See Seevid

International Security Industry Organization - ISIO

International NETWORK for Security Professionals.


We take your security seriously.

  • How we protect you
  • How we protect you
  • Types of risks
  • Security measures for PC/Mac
  • Security measures for Mobile
  • Online guarantee

On top of your log-in credentials, a security token will also be provided which allows you to authorise transactions.

The closed lock icon on our online banking site means that information transmitted from your computer to our systems are encrypted.

Transactions that you perform through OCBC online banking is secured with a one-time password generated from your security token or an SMS sent to your mobile phone.

All of our banking systems sit behind firewalls that prevent intruders from getting unauthorised access to the system.

Steps to protect yourself from unwanted scammers

Do not reveal the following information to anyone:

OTP generated by the 2FA token or sent to you via SMS

Serial number of your 2FA token

Your log-in credentials

Your personal, financial, bank account of credit/debit card information to strangers or little known or suspicious websites

Do not allow others to keep, use or tamper with your 2nd factor authentication (2FA) security token. Please keep your token secure at all times

Check your bank account information, balance and transactions frequently and report any discrepancies

Be on the alert for suspicious emails and websites (which may contain malicious software) or mobile messages, purporting to be from the Bank. You should report these immediately by contacting us

We will not make unsolicited requests for your personal, financial, bank account or credit/debit card information, or unsolicited requests that you log in and verify account validity, through e-mail, mobile messages or on phone unless you have initiated the contact. Under no circumstances will the Bank ask you to reveal your PIN/Password

Update us immediately when there is a change in your contact details such as mobile phone number and e-mail address so that you continue to receive SMS alerts or e-mail notifications for online banking transactions and activities

Please inform us immediately if:

You are aware of any suspected fraud, including any compromise or loss of your security device or security details; or

You receive SMS or e-mail alerts for transactions which you did not perform; or

You are alerted on change of daily withdrawal limit or add beneficiary for transfer to an account which you do not know of or did not perform

You notice any unusual/unauthorised transactions. You also have the right to do the following under such circumstances:

Suspend your access to OCBC online banking services

Cancel the relevant services

Request for a new set of OCBC online banking log-in credentials

Obtain information from the Bank regarding your online transactions.

Your PIN should be:

Six-digits long. Do not repeat any digit more than once.

A unique number. It should not be drawn from your telephone number, birthday or other services you might have.

PINs must be changed regularly, or when you suspect it has been compromised or impaired.

Password should be 8 to 12 characters.

It must contain at least 2 letters and 2 numerals

Characters cannot be repeated more than twice

First two characters must be different from your User ID

Password and Organisation ID cannot be identical

Password cannot be identical to the previous 10 passwords that you have used

Example of a password: velocity01#

Password is case sensitive, for example Velocity01# is a different password from velocity01#

How we can help you with disputes?

Should you become a victim of an unauthorised transaction, please inform us immediately. You can report to us by contacting one of our branches during their opening hours or call us at:

Security services bank

Upon receiving your report, we will get back to you within 7 working days

Depending on the complexity of the claims, we will inform you if we require more time for investigations.

Malware are malicious programs that targets customers' computers/mobile devices in order to steal their login credentials, for example your online banking access code, PIN and One-Time Password (OTP). Once your computer is infected, a cybercriminal will be able to conduct fraudulent money transfers from your account.

Cybercriminals send emails with attachments that may appear to originate from trusted companies. Malware could be hidden in the attachments in emails and in the disguise of invoices or accounting documents.

A malware may also direct you to a fake webpage that looks like OCBC Bank's login page. It may prompt you to enter any of your log-in credentials or OTP from your security token.

By having an up-to-date anti-virus software on your computer or mobile device, you could greatly reduce your risk of getting infected. For more information on safeguarding measures, refer to Security for PC/Mac and Security for Mobile.

Phishing is a form of social engineering used by cybercriminals to convince you to install malicious software that leads to stealing your personal information.

Phishing attacks typically use emails or malicious websites to solicit personal information by posing as legitimate companies or trustworthy organisations.

For example, an attacker may send email seemingly from a reputable credit card company or financial institution that requests account information, often suggesting that there is a problem. When users respond with the requested information, attackers use it to gain access to the accounts.

Phishing attacks tend to intensify on significant current and seasonal events such as:

Epidemics and health scares

Major political elections

Do not download or open any attachments from emails you find suspicious, even if they came from someone you know.

Delete emails that come from unknown sourc

Do not respond to emails asking for confidential information, e.g. your financial or personal information. Phishers like to use scare tactics and may threaten to disable an account or delay services until you update certain information

Do not use links in an email or instant message to connect to the Bank's website unless you are certain they are authentic. Instead, open your browser and type the URL directly into the address bar

Protect your computer with firewall, spam filters, anti-virus and anti-spyware software. Ensure you are getting the most up-to-date software and update them regularly to ensure that you are protected against new viruses and spyware

For specific safeguarding measures on phishing scams, refer to Security for PC/Mac and Security for Mobile

Safeguarding your online banking experience on a PC/Mac

To ensure that your online security and account information are not compromised via your computer, please adopt the following OCBC Online Banking security measures:

Personally enter the domain name of the bank in your browser to log onto OCBC Online Banking service.

Do not display your account information in a manner that is visible to others.

Log off the online session when the session is no longer required. Enable your computer's screen saver with password protection or lock your computer screen when it is not in use. Do not leave your computer unattended.

Do not install software or run programs of unknown origin.

Do not open, run or install any attachments or click on any links in suspicious or unsolicited emails.

Do not use public computers or any devices which cannot be trusted or which you are unsure if safe to use.

Do not use connect to unsecured or publicly available Wifi, to access online banking or perform financial transactions.

Do not allow your web browser to store or retain your log-in credentials.

Remove file and printer sharing in computers, especially when connected to the internet.

Your usage of OCBC Internet Banking Service is subject at all times to:

Watch out for these warning signs:

The URL showing on the login page is different from the official page:

The login screen looks different. The legit imateOCBC login process consists of two steps:

First step: Access code and PIN.

Second step: Enter one-time password (OTP).

First step: Organisation ID, User ID and password.

Second step: Enter one-time password (OTP).

You are prompted repeatedly for your login credentials even though you have entered the login credentials correctly.

A delayed pop-up screen that says the system is not available and repeatedly asks you to enter OTP or use your security token to generate an OTP.

You are prompted to authorize transactions which you have not initiated using OTP generated through your security token. For example: While trying to login, you are prompted to enter a 6-digit number shown on your computer screen into your security token. Then you are asked to press the 'Sign' button on the token and key in the OTP generated from the security token into the computer screen.

Your PIN/Password should not be masked when you type it in.

You receive SMS messages on OTP or transactions which you did not initiate.

A redirection to a third-party website, which may feature a hotline number or an unsolicited request.

You receive a call purportedly from a staff in OCBC asking you to verbally reveal your Access Code, PIN, OTP or security token details.

Symptoms of phishing scams on a PC/Mac

When you mouse over the embedded URLs in an email message, the hyperlinked address is different from the Bank's official URL.

An email message that contains poor spelling and grammar.

The message is making big promises and the offer seems too good to be true.

The message is making unrealistic threats, e.g. the phisher use intimidation to scare victims into giving up confidential or personal information.

You receive a message notifiying you of transactions that you did not perform.

When a message asks for confidential or personal information. The Bank does not make unsolicited request for your information via email or phones.

What to do if your PC/Mac has been compromised?

Take a screenshot or picture of the suspicious content and give us a call at:

Security services bank

Safeguarding your mobile banking experience

To ensure that your online security and account information are not compromised via your mobile device, please adopt the following safeguarding measures:

Only access and use our Mobile Banking Services on mobile phones/devices installed with the latest operating system and anti-virus software.

Do not access OCBC Mobile Banking using 'jail-broken' or 'rooted' mobile phones (e.g. where the operating system has been tampered with) as it increases the risk of malicious software infection.

Secure your mobile device with a password, pin or relevant mechanism to prevent unauthorised use.

Take extra caution in safeguarding your mobile device, which may be more prone to being misplaced/lost/stolen than your computer.

Only click on hyperlinks from messages and emails if they are from a trusted source.

Only download mobile apps (including OCBC Mobile Banking app) from official sources such as the Apple App Store or Google Play Store.

Always install the latest updates for your device from legitimate sources (Play Store or App Store). New updates are sometimes used to fix bugs and address security vulnerabilities.

Be aware of what the mobile app does and what information it may access on your mobile phone/device.

If you are using your mobile phone to access OCBC Mobile Banking OneTouch™ service or receive SMS One-Time Password as your 2FA to access online banking, please notify us immediately in the event of loss/theft of your mobile device, and/or if you suspect there is unauthorised access to your account.

Do not allow your mobile device to store or retain your log-in credentials.

Signs of malware presence on mobile devices

Unfamiliar screen pop-ups. These may ask you to install unknown apps or to grant special permission to specific apps.

Shown a fake overlay login page which asks for your banking login credentials or credit card information.

Abnormal battery drainage due to malware uitilising the system resources.

Experience serious performance problems as the malware is actively running in the background.

Experience dropped calls or strange disruptions during a conversation due to interference of mobile malware.

Unusual phone/data bills as a result of malware sending SMS text messages to premium-rated number.

Unusual change in the look-and-feel of your smartphone (such as new icons or applications).

Your smartphone shuts down abruptly or gets locked up with the screen displaying the message 'System update in progress' even after it has force-restarted.

Signs of phishing scams on mobile device

When any hyperlinks provided in the message do not match our official pages:

The message in an email contains poor spelling and grammar.

The message is making big promises and the offer seems too good to be true.

The message is making unrealistic threats, e.g. the phisher use intimidation to scare victims into giving up confidential or personal information.

You receive notifications of transactions that you did not perform.

When a message asks for confidential or personal information. The Bank does not make unsolicited request for your information via email or phones.

What to do if your mobile device has been compromised?

Take a screenshot or picture of the suspicious screen.

Remove the battery (where possible) or disable all data connectivity.

Give us a call at:

Security services bank

You may remove the SIM card from the mobile device and use it on another if you wish.

In the unlikely event that you do online fraud, we guarantee a full refund of any money that has been fraudulently transferred out of your account via our Internet and Mobile Banking service, subject to our Terms and Conditions Governing Electronic Banking Services.

Our guarantee protects you if you have played your part in protecting yourself from fraud by adopting the following measures:

You have kept your hardware token secure at all times;

You have not shared your security details with anyone (these include your Access Code, PIN and security token);

You have equipped your computer or mobile device with the latest operating system security patches, anti-virus, anti-malware and firewall software. The installed software should be regularly updated to the latest version and run with latest signatures;

You have updated us immediately when there is a change in your contact details, such as mobile number and e-mail address, for the purposes of receiving SMS alerts or e-mail notifications for online banking transactions and activities;

You have updated us immediately when you change your mobile number for receiving One-time Password (OTP) via SMS; and

You inform us immediately if:

You are aware of any suspected fraud, including any compromise or loss of your security device or security details; or

You receive SMS or e-mail alerts for transactions which you did not perform; or

You are alerted on change of daily withdrawal limit or add beneficiary for transfer to an account which you do not know of or did not perform,

and you furnish us with all information requested by us and provide your full co-operation.

Should you become a victim of an unauthorised transaction, please inform us immediately. You can report to us at 1800 363 3333 at any time or by contacting one of our branches during their opening hours.

Upon receipt of your report, we resolve to get back to you within 7 working days. Depending on the complexity of the claims, we will notify you accordingly if we require more time for investigations.

We hope that the information we provide will be useful to you. However, you are expected to be responsible for the security of your devices. We regret that we will not be able to bear any financial losses resulting from unauthorised use of your account.
Personal and Premier Banking customers
Your usage of our OCBC Online Banking Service is subject at all times to our Terms Conditions Governing Electronic Banking Services and the Terms Conditions Governing Deposits Accounts.
Your usage of our OCBC Internet Banking Service known as [email protected] is subject at all times to the Business Account Terms Conditions
  1. The opinions or views expressed in this document are expressed by the third parties identified, and do not represent our view.
  2. This information is intended for general circulation only. It does not consider the specific investment objectives, financial situation or needs of anyone.
  3. Before you make an investment, you should speak to your OCBC Relationship Manager who will assess whether the products are suitable to you based on your investment objectives, financial situation or needs.
  4. If you choose not to do so, you should consider if the investment product is suitable for you.
  5. We are not making an offer, solicit to buy or sell or subscribe for any security or financial instrument, enter into any transaction or participate in any trading or investment strategy with you through this document.
  6. We do not guarantee the accuracy of this information at any time. All of the information here may change any time without notice.
  7. We are not responsible for any loss or damage arising from this information.
  8. Investment involves risks. Past performance figures, predictions or projections are not necessarily indicative of future or likely performance. Actual performance may differ from the projections in this document.
  9. Any reference to a company, financial product or asset class is used for illustrative purposes and does not represent our recommendation in any way.
  10. The information in this document must not be reproduced or shared without our written agreement.
  11. We may have alliances with product providers, for which we may receive a fee. Product providers may also receive fees from investors.
  12. We may have performed or will perform broking and other financial services for the product providers.
  13. We and our related corporations and their directors and officers may have or take positions in securities mentioned in this document.

Any opinions or views of third parties expressed in this material are those of the third parties identified, and not those of OCBC Bank. The information provided herein is intended for general circulation and/or discussion purposes only. It does not take into account the specific investment objectives, financial situation or particular needs of any particular person. Before you make any investment decision, please seek advice from your OCBC Relationship Manager regarding the suitability of any investment product taking into account your specific investment objectives, financial situation or particular needs. In the event that you choose not to seek advice from your OCBC Relationship Manager, you should carefully consider whether the product is suitable for you. This does not constitute an offer or solicitation to buy or sell or subscribe for any security or financial instrument or to enter into any transaction or to participate in any particular trading or investment strategy.

A copy of the prospectus of each fund is available and may be obtained from the relevant fund manager or any of its approved distributors. Potential investors should read the prospectus for details on the relevant fund before deciding whether to subscribe for, or purchase units in the fund. The value of the units in the funds and the income accruing to the units, if any, may fall or rise. Please refer to the prospectus of the relevant fund for the name of the fund manager and the investment objectives of the fund.

OCBC Bank, its related companies, their respective directors and/or employees (collectively Related Persons) may have positions in, and may effect transaction in the products mentioned herein. OCBC Bank may have alliances with the product providers, for which OCBC Bank may receive a fee. Product providers may also be Related Persons, who may be receiving fees from investors. OCBC Bank and the Related Person may also perform or seek to perform broking and other financial services for the product providers.

No representation or warranty whatsoever (including without limitation any representation or warranty as to accuracy, usefulness, adequacy, timeliness or completeness) in respect of any information (including without limitation any statement, figures, opinion, view or estimate) provided herein is given by OCBC Bank and it should not be relied upon as such. OCBC Bank does not undertake an obligation to update the information or to correct any inaccuracy that may become apparent at a later time. All information presented is subject to change without notice. OCBC Bank shall not be responsible or liable for any loss or damage whatsoever arising directly or indirectly howsoever in connection with or as a result of any person acting on any information provided herein. The information provided herein may contain projections or other forward-looking statements regarding future events or future performance of countries, assets, markets or companies. Actual events or results may differ materially. Past performance figures are not necessarily indicative of future or likely performance. Any reference to any specific company, financial product or asset class in whatever way is used for illustrative purposes only and does not constitute a recommendation on the same.

The contents hereof may not be reproduced or disseminated in whole or in part without OCBC Bank's written consent.